Shipping & Returns
Shipping & Returns Policies
Shipping
Most orders will leave our warehouse within 1-3 days. Sales tax will be added to all shipments delivered to a California APO , or FPO addresses. If an order cannot be shipped to the billing address, please call us at (714) 698-8300.
Returns
XS
Engineering stands behind the quality and condition of all merchandise
sold. All products are covered by Original Equipment Manufacturer's
warranty. XS Engineering representatives are
available to assist with manufacturer's warranty service, exchange and
repair if any item proves defective. Please note warranty policies differ by manufacturer.
Some products are not returnable under any circumstances. Please see the important exceptions outlined below.
Returns Process
XS Engineering
offers a 30 day return policy on selected items based on manufacturer
return policies. All non-defective returns are subject to a 25%
restocking fee of the purchase price of the product. Shipping and
handling fees are non-refundable. All returned items must be in
original condition with all packing materials, including instructions
and manuals, accompanied by sales invoice.
The first step to initiate any product return begins with the submission of a completed RMA Request Form
and the issuance of a valid Return Merchandise Authorization (RMA)
number. No returns of any type can be accepted without a valid RMA
number. RMA numbers are valid for 30 days after issuance and the
merchandise must be received in our warehouse before the RMA number
expires.
To complete the RMA Request Form,
the following information is required: Customer Name, Phone Number,
Invoice/Order Number, Part Number, and Reason for the return request.
The
RMA number must appear clearly on the shipping label affixed on the
outside of all return shipments. Please do not mark the original
packaging in any way. Packages must be shipped to XS Engineering with freight charges PREPAID. We will not accept any packages sent FREIGHT COLLECT.
XS
Engineering accepts no responsibility for lost, stolen, or damaged
packages. We strongly suggest sending packages with insurance and proof
of delivery or using a carrier that can provide a tracking number to
protect customer's interest in the shipment.
Returns
must be complete in resalable and original condition with all boxes,
packing materials, manuals and accessories intact. XS Engineering
reserves the right to refuse returns on any product that fails to
conform to these requirements.
When
calling to check on the status of a return or warranty, refer to the
RMA number given to you. Please remember that warranty policies and
turnaround time for warranties differ by manufacturer. If you have
specific questions regarding the products we carry or for further
information not listed, please contact us at (714) 698-8300 or (714)
698-8301 by fax.
Defective Returns
A
Return Merchandise Authorization (RMA) number for defective returns can
only be issued for exchange or repair, at manufacturer’s discretion,
within 30 days from date of original shipment. Defective products are
accepted by manufacturers within the warranty period according to the
manufacturer's terms and conditions. All service requests for defective
products are governed by the terms of the manufacturer’s warranty
policies. XS Engineering will serve only as a liaison in assisting to
facilitate the warranty claim process with other manufacturers.
Following return and inspection, any product found to be non-defective
will be returned to the customer (shipping and handling fees are the
responsibility of the customer).
If
your merchandise arrives malfunctioning or appears to be defective, XS
Engineering will make every effort to assist you in obtaining technical
support and warranty service from the manufacturer. In many instances,
manufacturer representatives can diagnose and resolve product concerns
on the telephone.
Unauthorized Returns or Refused Shipments
XS
Engineering cannot accept unauthorized returns or exchanges. Deliveries
lacking a valid Return Merchandise Authorization (RMA) number will be
refused and returned to sender. XS Engineering will impose a 25%
restocking fee plus any applicable shipping and handling charges for
shipments refused by the customer. Additional charges may apply if the
merchandise returned is not in identical condition as originally
shipped, unopened and with complete packaging materials intact.
To avoid delays and extra charges on unwanted shipments, customers must accept delivery and then complete an RMA Request Form.
By following this procedure account credits can be expedited for valid
returns in accordance with company policy. Refused shipment complicates
the process which could delay resolution for several weeks. Credit
requests cannot be processed until returned product is received and
inspected by the XS Engineering Returns Department.
Order Cancellations
If
for any reason you decide to cancel an order please contact a XS
Engineering representative immediately at 714-698-8300. If your order
has not yet shipped, we can usually cancel the order upon notification,
with the exception of special order items. To confirm your order
cancellation, please check the XS Engineering Order Status page. Order
status will display as “Cancelled” within 48 to 72 hours after
notification for items cancelled prior to shipping.
If
your order has already been shipped it may not be eligible for
cancellation. If the cancellation request is received after an item has
shipped XS Engineering will gladly accept a return consistent with our
non-defective return policy. However, no refunds are available for
shipping and handling fees and customer bears sole responsibility for
all return shipping costs. Please note that XS Engineering reserves the
right to charge a 25% restocking fee for all order cancellations
received after an item has shipped.
Credits
Credits
can only be issued after a product is received, inspected and processed
by XS Engineering. Please note that after a credit has been issued,
your financial institution controls when the credit will be reflected
on your statement. Please allow one to two billing cycles or contact
your credit card company for more details.
IMPORTANT EXCEPTIONS TO RETURN POLICY
All
special order and custom items cannot be exchanged or returned to XS
Engineering under any circumstance - ALL SALES ARE FINAL FOR SPECIAL
ORDER AND CUSTOM ITEMS.
Some sale and clearance items will not be eligible for exchanges or returns.
